IMPROVING
QUALITY ASSURANCE
PROCESSES

Our client is a worldwide distributor of medical and dental supplies, including vaccines, pharmaceuticals, financial services, and equipment.

The company operates in a complex healthcare environment requiring strict quality standards and efficient testing workflows to ensure patient safety and regulatory compliance.

The client needed a solution to set up processes and criteria for defects prioritization and manage automated tests to select proper automated Test Cases for the release test suite. Additionally, our client faced the following difficulties:

Implementation

The SoftServe team created a document with well-described prioritization criteria. The document was used by software testers to prioritize defects.

Additionally, SoftServe Experts structured automated Test Cases logically and based on keywords.

The document with instructions on keyword usage was also created.

The value to the client was significant as:

• Quality of Test Design document increased, and thus level of misunderstanding among sub-teams reduced
• Test Design process became clear, and a sufficient level of coverage was reached
• Planning of regression testing became easier, and dependency on the knowledge of individual team members was reduced
• The team understood the product better, the learning process was improved, and the testing process became more efficient

Business value

• A clear Quality Process was defined based on best practices
• Quality documentation was improved to a top level
• Product coverage and regression activities are clearly documented and shared within the Quality and Management team